Acquiring new customers can cost five times more than satisfying and retaining current ones. Most retailers understand the value of customer relationship management and seek innovative ways to build customer loyalty. XProtean’s integrated loyalty program creates a new competitive advantage for the retailers in retaining customers and target market efforts to their most valuable customers. Gone are the days of paper punch cards or mail-in rebates. Customer loyalty at each swipe on the aPOS.
Gift cards compliment retailers’ business and help increase sales, eliminate cash refunds, save time and energy and become a walking billboard for the business. XProtean’s integrated Gift Card program enables to issue, redeem, reload and answer balance inquiries for the gift cards.
The XProtean® C-BOSS™ is a powerful back-office management system designed to deliver greater control over key areas of store operations. It is built with exceptional tools and reporting capabilities that provide the manger with the ability to properly plan and control all mission critical processes in a more efficient and economical manner. C-BOSS provides management and reporting functionality around Price-Book Management, Inventory Management, Cash Management, Fuel Management and all other store management needs. This enhanced reporting highlights the ‘current state of affairs’ and allows the manager to focus on issues that need immediate attention and to improve overall efficiency, optimize all store operations, and provide effective customer service.
XProtean’s C-CIMS™ is the Corporate Integrated Management System for the convenient store chains which delivers the power of information, planning and decision-making in the hands of corporate management on a real time basis through Microsoft’s 3-tier architecture with advanced load balancing and scalability.
C-CIMS™ enables to receive the desired information from each store on an ‘up to the minute ‘ basis in forms of numerous pre-customized reports and various selection criteria. The stores can be grouped based on desired classification like geographical regions, demography, ownership (Franchise/COCO) or any other basis that the corporate management may like to form. The information data can be viewed as per the group or individual store. The reports can be received at a pre-determined schedule to a designated person, or can be called in at any time. The report features allow to drill down various layers in reports from a consolidated report to an individual item level, making it possible to see the composition of the final numbers.
C-CIMS™ gives the corporate management ability to send information to the extent of an individual POS (C-STATION™) in each store or a group of stores or one particular store. Though the information is sent across on a real time basis, its execution can still be defined to happen at a pre-determined future date and hour. The information may include addition of new products, change in prices, or any promotions.
C-CIMS™ makes it possible to access a large amount of data gathered from all the different transactions and interactions happening either at the POS or in the back office, and analyze the available information to form progressive decisions for a store and its resources. The trends can be used to forecast and plan for future, unusual variances can be used to correct any aberration well in time, making it possible for the management to adopt a pro-active role rather than a reactive one. The sales figures can be analyzed to plan future promotions, purchases and build-to levels, whereas the information on a cashier’s pattern of ‘VOID’, ‘NO SALE’ and ‘DELETE’ may be an indicator of some wrong doing that may require a corrective action or re-training.
C-CIMS™ supports the ability to maintain different vendors for one specific item in different locations as well as in one location. The product detail for each vendor makes it easier to compare the cost differences and make the choice of most efficient purchase.
C-CIMS™ Fuel Utilities and Reports make it possible to a have a better handle on this category. The available utilities and POOL MARGIN tool help the management to calculate the most effective retail for each grade of fuel at each of its location to achieve a pre-determined pool margin based on the information of the sales, costs, competition prices, and the period selected to base the result of desired retail price calculation. The real time availability of the information on competition prices from the locations to the corporate management via pre-set alerts can help to react instantaneously and stay competitive in a volatile market situation.
C-CIMS™ features import and export utilities to input price books from vendors and other sources via common worksheet formats, as well as to export reports in commonly used formats like MS Excel, MS Word, etc. for export as an attachment with e-mails.
The XProtean® C-PAYMENT™ card processing system is designed and built into C-Station™ point of sale system. This powerful combination enables faster card processing and quick confirmation via different credit processing networks. C-Payment™ can process any type of card transaction like VISA™, MASTERCARD™, DISCOVER™, AMEX™ and Debit networks.
C-PAYMENT™ is certified by ConcordEFS Network, now a part of First Data Corporation.
Acquiring new customers can cost five times more than satisfying and retaining current ones. Most retailers understand the value of customer relationship management and seek innovative ways to build customer loyalty. XProtean’s integrated loyalty program creates a new competitive advantage for the retailers in retaining customers and target market efforts to their most valuable customers. Gone are the days of paper punch cards or mail-in rebates. Customer loyalty at each swipe on the aPOS.
Gift cards compliment retailers’ business and help increase sales, eliminate cash refunds, save time and energy and become a walking billboard for the business. XProtean’s integrated Gift Card program enables to issue, redeem, reload and answer balance inquiries for the gift cards.